Understead

Sellers Terms of Service

Last updated: 12 October 2026

Understead Seller Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you (“Seller”) and Local Green Stuff Pty Ltd, trading as Understead, ACN 694 870 874, an Australian proprietary company (“we”, “us”, “our”). By listing products or services on Understead, you agree to these Terms and to our Terms and Conditions. Please read them carefully.

1. Definitions

1.1 “Content” means any text, images, videos or other material you provide on the platform.
1.2 “Understead” means our website and all associated services.
1.3 “Post” means publishing or uploading content, products or services to the platform.
1.4 “Product” means any item or service you list for sale on the platform.
1.5 “Service” means all features, tools and support provided through Understead.

2. Our role and contract

2.1 Understead provides a platform for sellers to connect with buyers.
2.2 We act only as an intermediary and are not a party to any contract between you and a buyer.
2.3 By listing a Product, you agree to these Terms and to follow all applicable laws and regulations.
2.4 We may revise these Terms. We will give you notice of significant changes before they take effect, and continuing to use the platform after that means you accept them.

3. Eligibility to sell

3.1 Sellers must be small or independent businesses that share our purpose of promoting local, ethical and sustainable trade.
3.2 You must give accurate, up-to-date information when you register and keep it up to date.
3.3 Large corporations, franchises and chain businesses may not sell on Understead.

4. Listing products and services

4.1 Products must be locally made, ethically sourced or sustainable.
4.2 You may not list:

  • illegal or unsafe products;
  • mass-produced or imported goods;
  • items that do not fit Understead’s values.

4.3 Listings must include clear, accurate descriptions and prices.
4.4 You are responsible for making sure every Product meets safety, quality and legal standards.

5. Orders and delivery

5.1 You must fulfil orders accurately and promptly.
5.2 Keep buyers informed and update order statuses (for example “shipped”) through your account.
5.3 Dispatch times are as you state on your listing or in your own shop policies.
5.4 If a delivery goes wrong, contact the buyer and put it right promptly.
5.5 You must refund undelivered or faulty Products, including delivery charges.

6. Customer communication

6.1 Reply to customer enquiries within 48 hours.
6.2 Be professional and respectful at all times.
6.3 Deal with disputes and complaints promptly and in good faith.

7. Payments and fees

7.1 Sales are between you and the buyer. Where you sell through a shop on the platform, payment is taken through your own connected payment account and settles directly to you. Understead never holds your money.
7.2 Your payment provider’s own transaction fees are a matter between you and your provider.
7.3 Understead takes no commission and no fee on any sale. Optional paid plans are charged at the prices shown at sign-up.
7.4 You are responsible for your own tax obligations.
7.5 Understead never holds your funds and cannot withhold them. Your payment provider may withhold or reverse funds under its own policies.

8. Plans and cancellation

8.1 You can choose a free plan or a paid plan.
8.2 Payments for paid plans are not refundable, except where the law requires a refund.
8.3 You can cancel a paid plan through your account. It stays active until the end of the billing period.

9. Prohibited activities

9.1 Sellers may not:

  • list prohibited items (see 4.2);
  • use the platform for fraudulent, misleading or unlawful purposes;
  • write, buy or ask for fake reviews, review their own business or a competitor, or offer a reward for a review without it being clearly disclosed;
  • behave abusively, discriminatorily or offensively towards buyers or our team.

9.2 Breaking these rules may lead to suspension or closure of your account.

10. Intellectual property

10.1 You keep ownership of your Content and give Understead the right to display and promote it as set out in section 15.
10.2 You confirm that you have the right to use and sell all Content and Products you list.

11. Disputes and refunds

11.1 If a buyer disputes an order, you must cooperate to resolve it promptly.
11.2 Your payment provider may handle payment disputes under its own policies, which may include holding funds while a dispute is resolved.
11.3 You must meet all your legal obligations on refunds and returns.

12. Liability

12.1 Understead is not liable for disputes, damages or losses arising from transactions between sellers and buyers.
12.2 You will compensate Understead for claims or damages caused by your breach of these Terms or of the law.
12.3 Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded.

13. Suspension and closure

13.1 We may suspend or close accounts that break these Terms or harm the platform’s reputation. We will tell you why.
13.2 You can appeal a suspension by contacting us.

14. Governing law

14.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.
14.2 Please contact us first if you have a dispute with us. We will try to resolve it informally, and we encourage mediation before anyone goes to court.

15. Use of your Content

15.1 By posting or uploading Content to Understead or our associated channels, you give Understead a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, publish, translate, distribute and display it in connection with our business, including in:

  • marketing and promotional materials (digital and print);
  • social media;
  • advertising and awareness campaigns for Understead.

15.2 You confirm that you own the Content or have permission to give us this licence, and that it does not infringe anyone else’s rights, including intellectual property and privacy rights.
15.3 We will try to credit you as the creator where appropriate, but cannot guarantee it.
15.4 When you remove Content, close your account or ask us to take your listing down, we remove the Content from the platform and stop using it in anything new. Material already printed or published before then may stay as it is.
15.5 We may moderate, edit or remove Content on the platform or our associated channels at our discretion.

16. Contact

Questions about these Terms: hello@understead.live.