Terms and Conditions
Last updated: 12 October 2026
Understead Terms and Conditions
These Terms and Conditions (“Terms”) are a binding agreement between you and Local Green Stuff Pty Ltd, trading as Understead, ACN 694 870 874, an Australian proprietary company (“we”, “us” or “our”). By accessing, using or registering with our website or services (the “Platform”), you agree to these Terms. If you do not accept them, please stop using the Platform.
1. Definitions
1.1 “Understead” means our website, platform and services, including all associated features, and our social and other media.
1.2 “Content” means any material, including text, images, videos or other media, submitted, posted or displayed on the Platform.
1.3 “User” means any individual or organisation accessing or using the Platform.
1.4 “Seller” means any User who lists products or services for sale on the Platform.
1.5 “Buyer” means any User who buys products or services through the Platform.
1.6 “Product” means any item or service listed for sale on the Platform.
2. Our role
2.1 Understead is an online directory and marketplace where Sellers and Buyers can find each other and trade.
2.2 We are neither the buyer nor the seller of any Product. Contracts for Products are made directly between Buyers and Sellers, and we are not a party to them.
2.3 Sellers may set their own terms, which form part of their agreement with Buyers.
2.4 Some business pages were built from public sources and are marked as unclaimed. We do our best to keep them accurate but cannot guarantee that a listed business is open, trading or offering what its page describes.
2.5 Search results show the businesses that match your search and area. Within those results, businesses on a paid plan may be listed first. Nobody can pay to appear in results they do not belong in.
3. Using the Platform
3.1 Age: you must be at least 18 to open an account, buy, sell or post Content on the Platform.
3.2 Accounts: you must give accurate, up-to-date information and keep your login details secure.
3.3 You must not:
- do anything unlawful, fraudulent or harmful;
- post offensive, misleading or infringing Content;
- send spam or use the Platform for unauthorised commercial purposes;
- upload malicious software, impersonate others or misuse the Platform in any other way.
4. Sellers
4.1 Sellers must also follow our Seller Terms of Service, which cover listings, payments and communication.
4.2 Sellers may not list Products that are illegal, unsafe or contrary to Understead’s purpose of promoting local, sustainable trade.
4.3 Listings must be accurate, truthful and lawful.
4.4 Sellers are responsible for resolving disputes with Buyers in good faith.
5. Buyers
5.1 When you buy a Product, your contract is with the Seller.
5.2 You pay the Seller through Stripe, into the Seller’s own connected payment account. The money never passes through us, and we never see or store your card details.
5.3 Returns and refunds are governed by the Seller’s own policies and by your legal rights, which no Seller policy can take away.
6. Payments and fees
6.1 Payments on the Platform are processed by Stripe, and for our own subscriptions by Stripe or PayPal.
6.2 We take no commission on any sale. Sellers pay their payment provider’s own transaction fees.
6.3 We charge for optional paid plans at the prices shown when you sign up.
7. Content and intellectual property
7.1 By posting Content on the Platform, you give us a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt and share it to run and promote Understead.
7.2 You keep ownership of your Content and confirm that you have the right to post it.
7.3 All intellectual property in the Platform, including logos, designs and software, is owned by or licensed to us. You may not copy or reproduce it without our permission.
8. Reviews
8.1 A review must be your own honest account of a business you have dealt with.
8.2 You must not write, buy, sell or ask for fake reviews, and you must not post a review in return for money, a discount or any other reward unless the review says so clearly. Businesses must not review themselves or their competitors.
8.3 Reviews may be checked before they appear. Reviews we invited after a confirmed request carry a “Requested via Understead” mark. We remove reviews we find to be fake or undisclosed paid reviews, and we may suspend the accounts involved.
8.4 If you think a review is fake, report it through our contact page.
9. Reporting illegal or harmful content
9.1 If you see Content on the Platform that you believe is illegal, harmful or breaks these Terms, report it at hello@understead.live or through our contact page.
9.2 We review every report and remove illegal Content quickly once we know about it. We may also remove other Content that breaks these Terms and suspend the accounts involved.
9.3 If we remove your Content or suspend your account, we will tell you why. You can ask us to look again, or complain about how we handled a report, at the same address.
10. Privacy
10.1 Our Privacy Policy explains how we collect and use personal data.
11. Liability
11.1 We are not liable for disputes, damages or losses arising from transactions between Buyers and Sellers.
11.2 The Platform is provided “as is”. We are not responsible for interruptions, errors or inaccuracies on the Platform, or for the actions of other Users.
11.3 Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud. Nothing in these Terms affects your legal rights as a consumer, including in the UK under the Consumer Rights Act 2015 and in Australia under the Australian Consumer Law.
12. Suspension and closing your account
12.1 We may suspend or close accounts that break these Terms or harm the Platform or its Users.
12.2 You can close your account at any time from your account settings or by contacting us.
13. Disputes
13.1 We are not responsible for resolving disputes between Buyers and Sellers, but we may help at our discretion.
13.2 If you have a complaint about us, please contact us first. We will try to resolve it informally, and we encourage mediation before anyone goes to court.
14. Changes to these Terms
14.1 We may update these Terms. We will tell you about significant changes before they take effect, and the date at the top shows the latest version.
15. Governing law
15.1 These Terms are governed by the laws of England and Wales.
15.2 The courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
16. Contact
Questions about these Terms: hello@understead.live.